![]() While you respond to that, Let's perform a power drain: Do not share any of your personal information such as serial, phone number, email ID, etc. May I have the exact model name of the product? Refer to this document for steps to find the product details.In this case, contact your Internet service provider to assign different names to both networks. If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network.How far is the printer located from the WiFi router?.Not to worry I will help you to get a resolution to resolve the issue. I understand you are facing an issue with your wifi setup issues OfficeJet Pro 8710 will not release DHCPv6 address. Business PCs, Workstations and Point of Sale Systems. ![]() Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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